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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Sorry for the confusion, it looks like your question was misposted to email help instead of tv.I'm a tv expert and can assist you, but can you tell me the brand and model of the tv (it is printed on a sticker on back of the tv)?
Can you also tell me how you get your channels (antenna, cable/satellite, etc)?