Hello & Welcome to JustAnswer.
Thank you for your question. I will do my best to assist you.
May i connect with you remotely to troubleshoot the issue directly? Thanks
I sent request for remote service. Please accept it then follow steps here to connect with me.
The email requires configuration and troubleshooting, which cannot be done without looking at the problem and sorting out. Do you want me to open the question to other experts who may be able to assist via chat?
Thunderbird is just a software, issue is with your e-mail. I'll opt out.
Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
since how long you are unable to login to the email account?
I am sorry about the problem you are facing the other expert opted out the question so i thought i would help you fix the problem.
Thunderbird is an email client software its not an email we basically configure our actual email on Thunderbird.
Let me know if we can proceed.