Hello! My name is*****I am a certified computer professional who will assist you.
I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your e-mail address here so that I can check your account.Thanks,IT Miro
Thanks! Checking now...
OK, I've checked your account. There are two recovery options available:
1. receive a text message to a number ending in 54
2. answer a security question "what was my dogs name?"
Which of those two recovery options can you use?
Hmm. I tried with that answer, but it doesn't seem to be accepting it. Please type here the full phone number ending in 54 (even though you may not be using it any more) so that I can try with something else.
OK, entered it and it now it asks to confirm the month and year of the account creation. Do you happen to know that information?
If you don't remember, let me know. I will check if there is another way.
OK. I will check for other recovery methods.
Just to confirm: did you forget the password ***** this GMail account or something else happened so you cannot sign in any more?
Thanks for confirming!
I will attempt to start the recovery process now. I need to enter a contact e-mail address that Google can use to contact you regarding the account recovery. Do you have any other e-mail address that you can access, so we can use it as a contact e-mail address?
OK, I started the recovery process. I believe Google sent you a verification code to the contact e-mail address. Please check it and type here the code if you received it.
Unfortunately, Google rejected this recovery attempt and now only wants you to receive a verification code by SMS to a number ending in 54, since that is the number saved on your account. Only then the password ***** will be possible.
I am sorry to report it. It doesn't look like there is another way to reset the password.
May I know what happened with the phone number ending in 54?
If you still have the SIM card, you can put it into another phone so that you can receive a verification code there.
You can still check with the phone company you used to see if there is a way to regain access to that number. If you registered the number under your name, the phone company should help you out.
It looks like it is the only way to reset the password.
You're welcome! I am sorry I don't have better news for you. Unfortunately, this is how Google account recovery works. Hopefully, the phone company will help you regain access to your old phone number.