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Hello & Welcome to Just Answer,
Sorry to hear of any issue you are having.
To help you with this issue, may I ask:
1) The FULL Make (brand) and Model Number of the device you are working with?
NOTE: Sorry if this is a duplicate post, but the site is giving me an error to "try again".
That model "kind of looks like" the model of a LaCrosse Technology weather stations, except that MOST of there models have FOUR (4) NUMBERS - after the WS- at the beginning.
Can you double-check the model printed on the box or MAIN unit itself - perhaps with a magnifying glass - and see if you have the number correct here?
Please try to reply ON THIS PAGE.
OK - what is the BRAND NAME of your weather station?
Also, WHEN and WHERE was this system purchased?
And can you tell me the AGE of the system?