Hi there and welcome
Are you trying to sign in on a computer or a phone? Or another type of device?
And what is the exact message you get when it fails to sign in?
I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.
Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.
I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.
Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.
If you want remote click get extra help. If not simply reply to me.
Can you click on my link below please
Enter your Gmail account and follow the steps to reset your password *****
Please let me know how you go
this service is separate to the email.
If it says the phone is wrong, it will be as it was what was entered when you created the account.
Did you also specify an email address for recovery?
that is on my link I gave, you see the option to reset the password, then choose the recovery email please
it is the direct to the process to reset password
When you enter you gmail address what do you then see?
ok, enter this please and tell me what you see next.
The last step we had was.
You were at
"enter the last password ***** remember"
And I asked what you saw as the next page when you did this.
you keep saying this but you keep replying to my messages..
Sorry but I am not sure how to respond to this.
So you receive the actual code on the phone now? As before you said it was the wrong number
Can I connect to your computer please
Can you go to www.teamviewer.com
Click on Download in the middle of the page
Download and install the program and give me the ID and Password ***** please so I can connect
Do not close the program but leave it open else I will not be able to connect
if it says to close the program, then it means you are doing the instructions a second time.
open the program please as you now have it installed.
you open it like opening any other program on your computer
you need to give me the ID and Password ***** I can connect please,.
it says the ID does not exist, please double check it.
Sorry I did not feel comfortable with the questions and statements made whilst I was connected from the onset, I am not Google, so am not the cause for the issue.
I am sorry the problem frustrates you but this cannot be changed.
you will therefore need to continue here and do the reset procedure correctly please as I have been indicating.
you will need to continue here and do the reset procedure correctly please as I have been indicating.
whats the gmail address with the problem?
what is the first and last name of the account
when I go to reset the password ***** get the message the account does not exist.
the you need to make a new account as this one does not exist. Before you said you were receiving code but this would not be possible as the account is not there.
it does not exist though, I just went through the procedure for
yes, that was over a year ago, they will have closed it due to inactivity as it currently does not exist
ok, you gave it to me with a capital
Whats the last password ***** think you used
ok, what is the recovery phone you used that you got the pin sent to?
ok, it is the second number thats in use, is it a house phone?
Ok, Unfortunately you are not going to be able to recover this account unless you can remember the password. It is extremely important that you keep your recovery options up to date and correct (no home phones, as it only requests you enter cell phones) since that is your only way back in if you don't have the password. Gmail being a free email service does not offer any support aside from what you have seen online. A few years back they did have more options for people in your situation but now they simply suggest you create a new account.
This you can create here
Create your Google Account
A single username and password ***** you into everything Google (Gmail, Chrome, YouTube, Google Maps). Set up your profile and preferences just the way you like.
I am sorry to have to tell you this but unless you can remember or get access to the correct password ***** is no way back in. Gmail states the following "When you register for an account, it's up to you to provide the most up-to-date and valid recovery info. Your best option to avoid losing access is to update your recovery info if you get a new phone number or change your alternate email address. "
So unfortunately there are no options .In the interest of saving yourself some time I would suggest you don't spend more looking for a solution in this situation as you have no options aside from getting the correct password ***** am sorry to say. I just don't want to give you hope because in the last year Google has completely cut off any type of support and leaves account recovery entirely up to the user meaning if you don't keep your recovery info up to date and forget or lose the password ***** cannot get back into the account.
Again, sorry to have to deliver the bad news but hopefully it saves you some time in the long run and prevents anything like this from ever happening again.
It would be greatly appreciated if you could rate my reply to you by clicking 3 stars are more. I of course understand this is not good news but you are just rating me personally and not google, their policies, or the situation itself.