How JustAnswer Works:

  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.

Ask Richard Your Own Question

Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31195
Experience:  Over 15 year experience in Email Systems and Programs
Type Your Email Question Here...
Richard is online now
A new question is answered every 9 seconds

A flash came up on my computer that my computer has been

Customer Question

a flash came up on my computer that my computer has been effected by a Virus - was given the name of employee Shawn Miller - employee ID 142451 , Seattle, Washington - to contact to clear up phone # of 1-***-***-**** - was this a scam!!! - the info stated that my computer would crash?
JA: Just to clarify, what's the make and model of your machine, and what operating system are you running?
Customer: My computer is a HP - can't remember the model - Have Microsoft 10 downloaded on saame
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser......p.s. on my computer is shows HP 52031 in the corner
JA: What troubleshooting have you tried?
Customer: p.s. I am 84 yrs old so not very computer smart
JA: Anything else you want the email expert to know before I connect you?
Customer: no - every thing seems to be o.k. onmy computer but I did call that " and speak to this gentleman and am worried that my information on my computer has been compromised
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

This is 100% a scam, and it is a common trick they use. There is no infection detected by this message.

Did you call the number? Or have any contact with them?

Customer: replied 1 month ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Remote Tech Support. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Richard replied 1 month ago.

As requested, I have offered it and once accepted will call you and check out your computer.

Customer: replied 1 month ago.
have limited funds....unable to pay increased amounts - sorry
Expert:  Richard replied 1 month ago.

That is no problem, you requested it so I offered, but we continue here

I need to know please

Did you call the number? Or have any contact with them?

Customer: replied 1 month ago.
Expert:  Richard replied 1 month ago.

Ok, then there is the chance he installed a virus or something else.

Can I connect to your computer (I'll do it at no extra charge) and check this please?

Customer: replied 1 month ago.
Expert:  Richard replied 1 month ago.

Thank you

Can you go to

Click on Download in the middle of the page

Download and install the program and give me the ID and Password ***** please so I can connect

Do not close the program but leave it open else I will not be able to connect

Thank you