Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
May I connect with you remotely (over secure network session) to check/fix the issue on the laptop directly?
Secure Remote support can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
What program do youuse to check your emails on the laptop? Internet explorer, mozilla firefox, safari,outlook, outlook express, Windows Mail, Windows Live Mail or Thunderbird or other.
If you're not comfortable with remote session, I will help you in the question and answer session.
Please let me know.