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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1622
Experience:  Computer Software Support Specialist for more than 10 years
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Sorry wrong department. My e-mail is fine but I cannot

Customer Question

Sorry wrong department. My e-mail is fine but I cannot access my photos, files, etc.
JA: Just to clarify, what email service provider are you using?
Customer: Google
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all of those
JA: What troubleshooting have you tried?
Customer: I think you have to sign in to get the EDGE files but I cannot find a place to sign in
JA: Anything else you want the email expert to know before I connect you?
Customer: No but this happened after I went from Windows 7 to 10
Submitted: 5 months ago.
Category: Email
Expert:  Quiksilver07070 replied 5 months ago.

Hello, and Thank You for choosing
My name is ***** ***** I am reviewing your question now, please stand by for 1 or 2 minute for reply.

Expert:  Quiksilver07070 replied 5 months ago.

OKay, so your Email is working Fine.......but your not able to access your files?

Are these files stored a cloud drive?

Microsoft uses a cloud drive called ONE DRIVE.

And One Drive you DO have to login to.

YOu use the same email as your hotmail, and the same password ***** your hotmail.

Or if you use google, that is what you want to use to login.

I can SHOW you if you like? ON a remote session

Customer: replied 5 months ago.
Expert:  Quiksilver07070 replied 5 months ago.

OKay......what would you like to do?

The files you are trying to access.......are they on a cloud drive? Or are they stored locally on your ocmputer?

Expert:  Quiksilver07070 replied 5 months ago.

Hello there........i am following up with you.

If you still need help let me know.

24 hours after this message.....this question will be placed back into the Queue.