Hi Bob, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.
I am very sorry about your issues. To get us started, please tell me the following:
Please let me know by replying to me here so that I can help you further.
Thank you for writing back with that information.
Can I remotely access your computer so that I can directly check as to where you actually did the deletion of the email, and then help you restore it, all done while you watch on your screen.
Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.Please let me know if you want this remote option.Best regards,Jess
I am still here. I respect your decision regarding remote access. Since I do not exactly know where you actually deleted the email account, please describe to me as to HOW you access your email. At least from there, I can understand how the deletion was done.
Do you open a program that allows you to send and receive emails? Or do you normally use a web browser like Firefox or Internet Explorer?
Ok. Are you using Windows Vista, 7, 8 or 10?
Can you please describe that "Mail" icon that you click to open your email? Is it a blue icon? Is it called Microsoft Outlook? Windows Live Mail?
Thank you for that information. Now, can you please tell me what email account did your grandson delete? (Please tell me the email)
Also, do you still remember the password ***** that email account?
Another thing, after deleting the email account in Live Mail, do you still have another email account running there? Or you only have that one email account that was deleted?
No, I do not have other customers. I was waiting for you to give me the information I asked from you in my previous reply.
I am very sorry if I was not able to help. I was waiting for essential information from you. If you want to discontinue the question, you can request for a refund. Here is the link about refunding:
If you change your mind, any time, just let me know, I have a better solution to your email problem without using the pre-installed Mail app.
Thank you for using our service.