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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Guest I've been trying to register as a "real" user instead

Customer Question

Guest I've been trying to register as a "real" user instead of a guest. This has turned into some kind of monumental deal on my end. Can you do that for me? I need to check my order. Part of it has not arrived. Thanks so much. (Just lost the first line of this message...Help!!!!)
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Time Warner.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser.
JA: What troubleshooting have you tried?
Customer: I don't know how to answer that since I don't know what I'm doing.
JA: Anything else you want the email expert to know before I connect you?
Customer: I can't seem to get my user address and password ***** match. The one use secret code didn't work.
Submitted: 15 days ago.
Category: Email
Expert:  flopcat98 replied 15 days ago.

Hi, I'm Robert and I'll be helping you with your computer question.

Expert:  flopcat98 replied 15 days ago.

What website are you trying to register at

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