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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have used IncrediMail for at least 10 years years My

Customer Question

I have used IncrediMail for at least 10 years years
My computer crashed and I lost the last 2 years of emails and saved documents
I was using IncrediMail 2
I tried 2.5 but couldn't recover 2015 and 2016 emails
Please help
Submitted: 1 month ago.
Category: Email
Customer: replied 1 month ago.
can I phone you....i will cover the cost of the call
Customer: replied 1 month ago.
are you working for
IncrediMail
Expert:  Cody replied 1 month ago.

Hello. My name is ***** ***** I will be assisting you today.

Expert:  Cody replied 1 month ago.

we do not work for IncrediMail, if the email was setup for pop3 and your computer crashed there will be no way to retrieve the old emails.

What is your email account?

Customer: replied 1 month ago.
what do you mean by account?
Customer: replied 1 month ago.
can you tell me are you in Canada, U.S or where...a reason why the card may not have worked
Expert:  Cody replied 1 month ago.

USA
What's the email address?

Customer: replied 1 month ago.
my email address is***@******.***...
Expert:  Cody replied 1 month ago.
Customer: replied 1 month ago.
doesn't let me in...
Customer: replied 1 month ago.
I have your info
I will try to connect with you tomorrow
thanks anyway
Expert:  Cody replied 1 month ago.

ok sounds good