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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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ITunes not working on PC, falconresourcesinc.com, Windows

Customer Question

ITunes not working on PC
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: falconresourcesinc.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Windows Live
JA: What troubleshooting have you tried?
Customer: Uninstall, and then install itunes
JA: Anything else you want the email expert to know before I connect you?
Customer: I am trying to restore last backup to Iphone 7.
Submitted: 8 months ago.
Category: Email
Expert:  Martin replied 8 months ago.

Hello, how are you today?

What happens when you try to open iTunes, does it give out any error?

Customer: replied 8 months ago.
ITunes has stopped working
Expert:  Martin replied 8 months ago.

Thanks, ***** ***** tried uninstalling it with Revo Uninstaller so you can remove it properly and when did it stop working?

Customer: replied 8 months ago.
Last Friday
Do not have Revo Uninstaller
Expert:  Martin replied 8 months ago.

You can download it for free here;

http://www.revouninstaller.com/revo_uninstaller_free_download.html

Make sure you tick the option to remove all registry files when it prompts you to do so.

if you're not sure how to do it or still can't get it working after doing that I can connect with you remotely and do it for you.

Let me know how you go!