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Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 30129
Experience:  Over 15 year experience in Email Systems and Programs
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Cell phone cannot send or receive e-mails, aol, phone, tried

Customer Question

cell phone cannot send or receive e-mails
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: aol
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: phone
JA: What troubleshooting have you tried?
Customer: tried changing settings but no luck
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 10 days ago.
Category: Email
Expert:  Richard replied 10 days ago.

Hi there and welcome

Can you tell me please the make and model of your phone?

thank you

Customer: replied 10 days ago.
I phone 2016
Expert:  Richard replied 10 days ago.

thank you

Please hold the home and power buttons for about 10 seconds until you see the Apple Logo then release.

Let the iPhone restart and tell me if it then sends and receives please.