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Hello and welcome to justanswer. My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Is Thunderbird program open now?
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To do remote support please click on this link http://www.justanswer.com/remotedesktop/join.aspx?Session=44ae6a99-7112-4611-ad2c-b56c6cf0e294 that will open remote desktop session page in that page click on I Agree, then you will get Elisnore Screen Connect Client download and run it. If it asks for User Account Control click on Yes that will allow me to connect once I am connected to your PC I will post a message using the remote chat screen. If you have any trouble connecting please let me know. Do not close this Chat/Q&A page.
I haven't got the access to your computer, is there any problem opening the link i gave or running the remote support tool (Elisnore Screen Connect Client)?
It seems like you are not online also i didn't get connected to your PC to check the Thunderbird issue so i am cancelling the Remote support for the time being.Let me know when you are ready to continue.
Checking to see whether you still need help.
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