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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 6119
Experience:  Computer Software Support Specialist for more than 10 years
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I can't retrieve my password on my account. I recently

Customer Question

I can't retrieve my password ***** my account. I recently changed it because of the hack.
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your email issues. Can you please tell me the problem email account so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 month ago.
I can't retrieve my password. I changed it and forgot it
Expert:  Jess M. replied 1 month ago.

Thank you for writing back. Can you please tell me the problem email account so that I can check its status and recovery options?

Customer: replied 1 month ago.
Expert:  Jess M. replied 1 month ago.

Thank you for the information. Please give me a moment to check the recovery options of this account.

Expert:  Jess M. replied 1 month ago.

To reset your forgotten password, please answer this security question:

What is your oldest cousin's name?

Customer: replied 1 month ago.
Randy
Expert:  Jess M. replied 1 month ago.

Thank you. Please answer question 2:

Who is your favorite author?

Customer: replied 1 month ago.
I don't know, I don't remember answering that question, but it would be EGWhite
Expert:  Jess M. replied 1 month ago.

Is it 1 word only? It says wrong answer

Customer: replied 1 month ago.
I don't know. Try EGW
Customer: replied 1 month ago.
I did all that. I guess I need to contact Yahoo
Expert:  Jess M. replied 1 month ago.

Yes, that will be the last resort. So you have already did the password ***** routine and you cannot pass through the second security question?

Customer: replied 1 month ago.
Correct
Expert:  Jess M. replied 1 month ago.

Unfortunately, you will not be able to do the reset recovery process then because you need to answer both questions correctly. I understand it will be impossible to recall those answers to security questions especially if they were set up long ago.

Anyhow, if you want, I can remotely access your computer so that I can directly help you in contacting Yahoo to continue the recovery process.

Customer: replied 1 month ago.
I get charged for this. Thanks for noticing
Expert:  Jess M. replied 1 month ago.

Unfortunately, yes, because we are a paid service site. Regarding remote access, I can only help you in submitting the form but the actual results of the recovery still depend on the information that you provide. Doing remote access with me does not guarantee recovery of your account because recovery depends solely on the information that you submit to Yahoo to prove that you own the account.

Customer: replied 1 month ago.
But I did everything that you did
Expert:  Jess M. replied 1 month ago.

I understand, and the last option is submitting the recovery form, wherein you can tell Yahoo your claim of the account, provide your proof, and then they can decide if you will gain access or not.

Have you already tried submitting the recovery form?

Customer: replied 1 month ago.
No, because I just had the problem
Customer: replied 1 month ago.
Never mind. You've done enough
Customer: replied 1 month ago.
I'll never do this again
Expert:  Jess M. replied 1 month ago.

I'm very sorry if I was not able to help

Customer: replied 1 month ago.
Enjoy your lunch on me
Expert:  Jess M. replied 1 month ago.

Thank you. We guarantee our service and you can always get your money back if you are not satisfied with my service. I hope you understand that my help on your case is limited, it will only be guidance or assistance since the information that you can provide will determine if you can recover it or not.

Thank you for using our service.

Best regards,

Jess