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Richard
Richard, Email Systems Specialist
Category: Email
Satisfied Customers: 31232
Experience:  Over 15 year experience in Email Systems and Programs
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I can't get new incoming messages. The lefthand corner

Customer Question

I can't get new incoming messages. The lefthand corner states 100%. I've deleted some messages and trash. How can I get back to getting my emails. I tried the online help and wrote down the problem, was directed to another page, but it showed ERROR 404.
JA: Just to clarify, what email service provider are you using?
Customer: lycos.com
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: usually a web browser
JA: What troubleshooting have you tried?
Customer: going to the help section and writing down the problem. It directed me to another site, but I got the msg. ERROR 404
JA: Anything else you want the email expert to know before I connect you?
Customer: I think that's all. I just need to know how to get the 100% down so I can get messages again. Thanks.
Submitted: 1 month ago.
Category: Email
Expert:  Richard replied 1 month ago.

Hi there and welcome

Can you tell me please in which internet browser you are accessing your emails please?

Customer: replied 1 month ago.
usually google chrome
Customer: replied 1 month ago.
no to the secure remote help
Customer: replied 1 month ago.
r u still there, Richard?
Expert:  Richard replied 1 month ago.

yes, please allow me am few minutes to reply

Expert:  Richard replied 1 month ago.

ok, click the three dots in the top right and click settings

Then click on Show advance options.

Then click Clear Browsing Data

Then click on From the beginning of time

Once done, go to the bottom and click on reset settings

Then close Chrome, open it and tell me if you still have the issue please.

\

Customer: replied 1 month ago.
Lycosmail still doesn't let me receive new messagea. I can send them.
Expert:  Richard replied 1 month ago.

ok, did you do though the instructions I gave you?

Customer: replied 1 month ago.
I tried your setting instructions but nothing changed. Should I tty Explorer?
Expert:  Richard replied 1 month ago.

yes, try in explorer and tell me if it works in this please.

Customer: replied 1 month ago.
Thanks, ***** ***** decided to pay $4.95, i.e. upgrade to a better service. Lycos then opened my emails, but didn't send the past 5 days worth. Thanks for your help.
Expert:  Richard replied 1 month ago.

Ok, you're most welcome

If you would like any additional information or assistance, please do not hesitate to let me know.

And if you can take a second to rate my service by clicking one of the stars at the top of the screen then submit, that would be appreciated.

Thank you