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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Cannot access gmail account as forgot password, I have two

Customer Question

cannot access gmail account as forgot password, I have two step verification which works except that the email addresws Charter.net has been lost due to merger with Time Warner so that is no longer an option for sign in. how do i reactivate gmail account when old email no longer exists to verify it is actually me
JA: How long have you had this issue with your Gmail account?
Customer: two months
JA: Have you installed any updates recently?
Customer: not that I know of
JA: Anything else you want the computer expert to know before I connect you?
Customer: No, just would like to one more time access my account***@******.*** so I can change it
Submitted: 4 months ago.
Category: Email
Expert:  Jess M. replied 4 months ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Do you still have the mobile phone number ending in 86? If yes, please tell me the full mobile phone number so that I can try to initiate a reset.

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess