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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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We will go for several days and get no emails, then they all

Customer Question

We will go for several days and get no emails, then they all come at once. The error message says servers are not connecting. How does this get fixed?
JA: Just to clarify, how often have you been getting this particular message?
Customer: For at least five or six weeks.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: everything I know to do
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  John replied 1 month ago.

Hello and welcome to justanswer.

Expert:  John replied 1 month ago.

My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.

Expert:  John replied 1 month ago.

Please provide the following details so that i can understand the issue more clearly.

Are you using a windows or mac PC to access this emails?

Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?

How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?

Thank you.

Expert:  John replied 1 month ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Thanking you,

John

Expert:  derrickonline replied 1 month ago.

Customer are you still there? Please answer the aforementioned questions so that we may assist.

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