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Hello and welcome to justanswer.
My name is***** will be assisting you today. I am sorry to hear that you are having such trouble. I will try my best to help you.
Please provide the following details so that i can understand the issue more clearly.
Are you using a windows or mac PC to access this emails?
Which email service are you using let me know the part after @ in your email id for example @ yahoo.com?
How do you open this email usually, is it using any email client like Microsoft Outlook, windows live mail Or using web browsers like Internet explorer, Edge, Mozilla Firefox, Google Chrome, Safari?
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