Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
I can help you in one of three different ways:
1) Question and answer session.2) Secure Remote support($14), which would allow me to take a look at the problem and fix the issue directly while you stay in front of the computer.Remote support can save a lot of time if you are not comfortable performing repairs yourself. It is 100% safe and secure.We have fixed millions of computers over remote session and have an A+ rating with the Better Business Bureau websitehttp://www.bbb.org/greater-san-francisco/business-reviews/professional-services-general/justanswer-in-san-francisco-ca-82403
3). Phone support(live discussion via phone).
If you wish to choose Secure remote session or Phone support(live discussion via phone), please click Accept this Offer/Get extra help offer sent by me.Else, we can continue in the question and answer session, but I will need to ask a number of other questions and try and walk you through some steps.