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Sandy
Sandy, Computer Specialist
Category: Email
Satisfied Customers: 6004
Experience:  I have 7+ years of experience in fixing emails issues.
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I have lost my e-mail. The last e-mail I received on my

Customer Question

I have lost my e-mail. The last e-mail I received on my Telstra mobile phone was 5th October. The e-mail on my laptop is OK , it is only the mobile that I cannot access
JA: Just to clarify, what email service provider are you using?
Customer: Yahoo
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On the Phone but also on my laptop
JA: What troubleshooting have you tried?
Customer: I cancelled the account and then tried to put it back in again but it will not authenticate
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 2 months ago.
Category: Email
Expert:  Sandy replied 2 months ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Expert:  Sandy replied 2 months ago.

A. Please go to the website http://mail.yahoo.com/ and see if you are able to login to your Yahoo email account.

B.Is this mobile an android phone or iPhone?

C. Change your Yahoo account password ***** enter the new password ***** the mobile:

Please go to https://edit.yahoo.com/forgotroot, and try to reset your Yahoo email account password.

Keep me posted and remember to rate.

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