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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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When I turn my phone horizontal I used to get a horizontal

Customer Question

when I turn my phone horizontal I used to get a horizontal text page, now it wont turn horizontal when I turn it that way, why? what's up with that?
JA: Soon. I'm trying to find the right Email Technician for you right now. As soon as they are ready, I will let you know. Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: D~
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
JA: What troubleshooting have you tried?
Customer: Turning it off, restarting, just now have the bat out
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Randy Computer Tech replied 6 months ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is the brand/model of your phone please?

Customer: replied 6 months ago.
samsung zte reefw
Customer: replied 6 months ago.
oops reef
Customer: replied 6 months ago.
can we converse on my email laptop instead?
Expert:  Randy Computer Tech replied 6 months ago.

yes, you can follow the link in your email to reply.

Expert:  Randy Computer Tech replied 6 months ago.

try this on your ZTE Reef please>

  1. Open your device settings
  2. Scroll to display
  3. Check Auto-rotate screen
Customer: replied 6 months ago.
I Randy, Okay I have done the first two, I do not have an "auto rotate option" had my husband and my son look.
Customer: replied 6 months ago.
Never mind finally after pushing all the buttons it's under "Accessibility" not "display".
Thanks. D~
Expert:  Randy Computer Tech replied 6 months ago.

Okay, I'm glad to hear you got it working.

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