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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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Not accessible for 3 days from desktop but opens normally on

Customer Question

not accessible for 3 days from desktop but opens normally on cell phone mail app
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: comcast.net
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: both
JA: What troubleshooting have you tried?
Customer: not sure where to start. browser works normally otherwise
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 7 months ago.
Category: Email
Expert:  Viet - Email Tech replied 7 months ago.

Hi,

I'm sorry about the issue. Is there any error or message?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?
Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  Viet - Email Tech replied 7 months ago.

When you access your comcast email address at the Comcast.net website, what happens?

Please type at the box below, then click on the Send button below to communicate with me, so I can help. Thank you,

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