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Ask Randy Computer Tech Your Own Question

Randy Computer Tech
Randy Computer Tech, Computer Support Specialist
Category: Email
Satisfied Customers: 9265
Experience:  Computer Technician
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I am unable to get any email on my iPhone 6 since last

Customer Question

I am unable to get any email on my iPhone 6 since last Thursday
JA: Just to clarify, what email service provider are you using?
Customer: Outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Usually phone
JA: What troubleshooting have you tried?
Customer: I reset my phone, I am 67 and am not savvy
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Randy Computer Tech replied 1 month ago.

Hi ,

My name is***** am sorry to hear that you are having this issue.

I will be glad to assist you with this.

What is your email address please?

Customer: replied 1 month ago.
Expert:  Randy Computer Tech replied 1 month ago.

okay, thank you. Give me a moment to check on this please.

Customer: replied 1 month ago.
no thank you
Customer: replied 1 month ago.
it is on my iPhone
Expert:  Randy Computer Tech replied 1 month ago.

Step 1: Go to Settings > Mail, Contacts, Calendars > Add Account

Step 2: Select Outlook.com.

Step 3: Enter your Hotmail email address, password, as well as a description of the account. The description will be the name of this particular email inbox in the Mail app, once you’re done with the set up. A good description would simply be “Hotmail.” Tap Next when you’re done.

Step 4: Select what Hotmail data you want to have access to on your iPhone. You can choose to sync your email, contacts, calendars, and reminders with Hotmail. By default everything is turned on. Once you have selected what you want, tap Done.

Step 5: Go to the Mail application on your iPhone. Your newly created Hotmail account should be available there.

Customer: replied 1 month ago.
It is saying an account is already there
Customer: replied 1 month ago.
how do I make a new account through icloud?
Customer: replied 1 month ago.
I doesn't have a description
Expert:  Randy Computer Tech replied 1 month ago.

okay, Go to Settings > Mail, Contacts, Calendars > then tap on the email name, then scroll down and select remove account.

Then re add the account>

Step 1: Go to Settings > Mail, Contacts, Calendars > Add Account

Step 2: Select Outlook.com.

Step 3: Enter your Hotmail email address, password, as well as a description of the account. The description will be the name of this particular email inbox in the Mail app, once you’re done with the set up. A good description would simply be “Hotmail.” Tap Next when you’re done.

Step 4: Select what Hotmail data you want to have access to on your iPhone. You can choose to sync your email, contacts, calendars, and reminders with Hotmail. By default everything is turned on. Once you have selected what you want, tap Done.

Step 5: Go to the Mail application on your iPhone. Your newly created Hotmail account should be available there

Expert:  Randy Computer Tech replied 1 month ago.

did that work for you?