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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I had an aol acct. [email protected] I am no longer able to

Customer Question

I had an aol acct.***@******.***. I am no longer able to log on.
JA: How long have you had this issue with your A.O.L. account?
Customer: not very long. I was ask to change my long in which I did and my whole acct.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web. it is now***@******.***. Can I get my old account back. All of
JA: What troubleshooting have you tried?
Customer: I don't know what to do so I can have my old***@******.*** back
JA: Anything else you want the email expert to know before I connect you?
Customer: All of my contacts business and personal have the address.
Submitted: 11 days ago.
Category: Email
Expert:  Jess M. replied 11 days ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. Why are you unable to access the old account? Did you forget the password?

Please let me know by replying to me here so that I can help you further.

Best regards,

Customer: replied 11 days ago.
was ask to choose a new pw st which point my old acct was gone
Expert:  Jess M. replied 11 days ago.

Thank you for writing back with that information and I am very sorry about the persisting issues.

Can I remotely access your computer so that I can directly assist you in recovering the old AOL account while you watch on your screen?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,

Customer: replied 11 days ago.
Why do I have to pay to have this fixed. Wht doesnt aol just fix it
Expert:  Jess M. replied 11 days ago.

I am very sorry about the confusion. You are contacting us here at and I can help you recover your account for a fee since we are not a free support service.

Please visit this link for more information about our company:

Customer: replied 11 days ago.
Very disappointed
Expert:  Jess M. replied 11 days ago.

I am very sorry about that.

I hope you still want to continue with this question and I will be here willing to assist you further. We guarantee our service and you can always have your money back if you are not satisfied with the service.

Best regards,