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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I am not receiving email since I selected security setting

Customer Question

I am not receiving email since I selected security setting sent to me by email. Can I please reset email to original settings
JA: Just to clarify, what email service provider are you using?
Customer: yahoo mail
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: not coming in on phone or computer
JA: What troubleshooting have you tried?
Customer: do not know how
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 1 month ago.
Category: Email
Expert:  Jess M. replied 1 month ago.

Hi, welcome and thank you for your question. My name is ***** ***** I am glad to assist you today.

I am very sorry about your issues. May I know the problem email account so that I can check its status and recovery options?

Please let me know by replying to me here so that I can help you further.

Best regards,
Jess

Customer: replied 1 month ago.
Expert:  Jess M. replied 1 month ago.

Thank you for writing back with that information. Are you using your computer now to chat with me?

If yes, can I remotely access your computer so that I can directly check and fix your email issues while you watch?

Remote access (Secure Remote Assistance) is an optional additional service offer with a minimal one-time flat fee regardless of how long it will take me to fix the problem. We can resume any time without additional cost. It is safe as you will be watching your screen and we can chat right there, and it will be a faster mode of help.
Please let me know if you want this remote option.
Best regards,
Jess