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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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According to your records, my personal email address has

Customer Question

According to your records, my personal email address has been comprised. However, we're all family here. I really need my email address back, please. ***@******.***
JA: Just to clarify, what email service provider are you using?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: desktop, where I'm sitting right now. F.Y.I. I do have a disability and really need that address back, Please.
JA: What troubleshooting have you tried?
Customer: had to create another email address, which I really hated because I have important information that I was waiting to receive at***@******.***
JA: Anything else you want the email expert to know before I connect you?
Customer: That's everything. I really need to get that address back, BADLY.
Submitted: 16 days ago.
Category: Email
Expert:  Richard replied 16 days ago.

Hi there and welcome

can you tell me please, exactly what happens when you try to sign into your account?

Please let me know

Expert:  Richard replied 16 days ago.

I can see you are a first time user to the site. What we do here is either a question and answer type of conversation or remote support where I would actually connect to the computer and have a look and attempt to fix the problem for you.

Remote support can save a lot of time if you are not comfortable performing repairs yourself. Sometimes even with instructions you can make a mistake and make things worse.

I will send an offer through for remote support and should you accept I will connect and see what is going on and fix the issue. Otherwise we can continue to talk like this but I will need to ask a number of other questions and try and walk you through some steps.

Both options are 100% guaranteed by the way. Remote is just quicker and avoids the risk of you making a mistake and doing something wrong.

If you want remote click get extra help. If not simply reply to me.



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