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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cannot access my email because the security cell phone

Customer Question

I cannot access my email because the security cell phone number has changed. I had to get a new modem, and when I went back into my email account it would not let me access it because I have a new cell phone and a new number. How can I get the new number registered with Yahoo so I can get into my account?
JA: How long have you had this issue with your Yahoo account?
Customer: I have had this issue for about 10 days
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I access my email through a web browser
JA: What troubleshooting have you tried?
Customer: I don't know what to try
JA: Anything else you want the email expert to know before I connect you?
Customer: No, I don't think so. I want to delete the old cell phone number, submit my new number and access my email
Submitted: 15 days ago.
Category: Email
Expert:  Kevin T replied 15 days ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 15 days ago.

Are you at your email at the moment?