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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I have tried numerous times to renew my account and can't! I

Customer Question

I have tried numerous times to renew my account and can't! I have a coupon
JA: Have you contacted anyone about your account?
Customer: I just found out how to contact you. The expiration date on my cc is 2019 and you have it on file. Coupon is OctFLASH25EM
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: My laptop
JA: What troubleshooting have you tried?
Customer: I keep trying to renew and it tells me to open in another window. I don't know how to do that
JA: Anything else you want the email expert to know before I connect you?
Customer: I even signed up for pay pal and that didn't work to go thru them
Submitted: 1 month ago.
Category: Email
Expert:  Kevin T replied 1 month ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 1 month ago.

What account are you trying to renew?