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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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It is not working. I was just upgraded and I need to change

Customer Question

It is not working. I was just upgraded and I need to change my pop server and smtp ports
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Outlook.live
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: Too many to remember. Spent nearly 3 hours on the phone yesterday. What I found out was, I need to change my pop server name and port numbers. How do I get to that page?
JA: Anything else you want the email expert to know before I connect you?
Customer: No
Submitted: 4 months ago.
Category: Email
Expert:  John replied 4 months ago.

Hello and welcome to justanswer. My name is***** will be assisting you today. Please give me a moment while I review your question.

Expert:  John replied 4 months ago.

Could you please provide the following details

Which email application are you using to access your outlook.com email account,is it Microsoft Outlook, windows live mail,Mozilla Thunderbird or any other?

Are you able to access your outlook account using web browser(Edge.Internet explorer,Firefox) ?

Sincerely,
John

Note: - Please reply using the box below.

Expert:  John replied 4 months ago.

Checking to see whether you still need help.

Note: - Please reply using the box below

Sincerely,

John

Expert:  Cody replied 4 months ago.

Do you still need help with this?