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Sandy, Computer Specialist
Category: Email
Satisfied Customers: 5962
Experience:  I have 7+ years of experience in fixing emails issues.
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I can't log in to it. It says it doesn't exist, No but it

Customer Question

I can't log in to it. It says it doesn't exist
JA: Have you tried having password ***** directions emailed to you?
Customer: No but it says that the email account doesn't exist
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web browser
JA: What troubleshooting have you tried?
Customer: None
JA: Anything else you want the email expert to know before I connect you?
Customer: It's a very old account
Submitted: 16 days ago.
Category: Email
Expert:  Sandy replied 16 days ago.

Hello! My name is Sandy.I'm reviewing your question now. Let's get started!

Customer: replied 16 days ago.
Expert:  Sandy replied 16 days ago.

Can you tell me about your email service provider? gmail/yahoo/hotmail or other.

When were you able to login into your account last?

Customer: replied 16 days ago.
The address is***@******.***
I haven't tried to access it for a couple of years
Customer: replied 16 days ago.
Expert:  Sandy replied 16 days ago.

This email address***@******.*** is shown as not existing.

As you have not used it for a very long time, it is possible that Microsoft team has taken over the access to this account or it does not exit in their record now.

I checked online and find that you can create a new account***@******.***

I suggest you to create new hotmail account under this link:

Click Me

If you have other queries regarding this, please reply back to me the box given below.

Else, please take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.

Expert:  Sandy replied 16 days ago.

If you have other queries, please let me know. Thank you, ***** *****