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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I cant get into my emale they they say somebody else may be

Customer Question

I cant get into my emale they they say somebody else may be using may account.I keep giving my phone number but nobody calls me back for the code number
JA: Just to clarify, what email service provider are you using?
Customer: outlook
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I got a laptop
JA: What troubleshooting have you tried?
Customer: Iam not good at this I don't know
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Email
Expert:  Viet - Email Tech replied 15 days ago.


I'm sorry about the issue. What email do you use, such as Hotmail, Yahoo, Gmail, AOL, etc.?

Do you have windows xp, vista, or 7, or 8, 10, or mac computer?

Can you please confirm your email address?

Can we do a remote support session, so I can troubleshoot the issue directly on your computer together with you?
Please reply at the box below. Thank you,

Expert:  IT Miro replied 15 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you with the problem you described.

I will do my best to check for all possible options for you to regain access to your e-mail account and will let you know what to do. Please type your e-mail address here so that I can check your account.

IT Miro

Expert:  IT Miro replied 11 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 9 days ago.


Let me know if you were able to receive my messages.

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