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Hi, I'm Nathan.Sorry to hear that you're having trouble with this but I'll do my best to help you.
Can you give me the model number of the tv?Did you insert a disc and found that it won't play?
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The manual is conflicting, which is common for the low quality brands like RCA which are known for having very poor support.
The label should be facing you (shiny side toward the back of the tv).
It appears the other way in photos because it looks better to have the shiny side out.
Whichever side of the tv on either side of that slot is thicker is where the player mechanism is and that is the side that the shiny part should face.
If by chance you do put it in incorrectly though it should not harm anything, it just won't play. You'd just eject the disc and flip it over.
I understand, but they also have conflicting information. The service documentation I have on this model doesn't even specify it, only a few different conflicting diagrams even.
If you prefer you can start out with it facing you, they are saying that to avoid liability for anything, but it can't cause any damage, it will either spit it back out or just not play it.
Keep in mind too that there are double sided discs on the market and having those inserted one way or the other also won't cause any harm, it would just play the wrong side, so having the label side in the wrong way isn't going to damage anything either, it just can't be read. Give it a try starting in this position, and let me know the results. If it doesn't work (you may have to hold eject for a few seconds) then flip and try the other side.
Do you need more help with this?If so, simply reply back on this page.
Please note: You have already paid your fee to the site; I'd like to help you and provide value for that fee, but I do need to communicate with you here to do so.
This is a paid support site, you would have agreed to the deposit to post your question as well as to the total charge at several points along the way and when entering your payment info.
RCA does not support their products, hence the need for 3rd party support sites such as this.
I did provide you with instructions to follow earlier but did not hear back from you. If you need more help, under the fee you've already agreed to and paid, please reply back here with the results.