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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1749
Experience:  Computer Software Support Specialist for more than 10 years
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I am having trouble with opening attachments in my yahoo

Customer Question

Hi I am having trouble with opening attachments in my yahoo nail. I added 2 pdf documents the first one opens but the second one won't. Any suggestions?
JA: Who is your email provider (Gmail, Yahoo, Outlook, etc.)?
Customer: Yaho
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: web browser
JA: What troubleshooting have you tried?
Customer: re creating the pdf document, checked in Norton Ant-Virus for email but didn't know how to find for attachemtns
JA: Anything else you want the email expert to know before I connect you?
Customer: Whether I use IE or Firefox it happens in both web browsers with yahoo mail
Submitted: 7 months ago.
Category: Email
Expert:  Satchi replied 7 months ago.

Hi ,

Welcome to justanswer

It will be better and quick if I can access your computer remotely to fix the problem ..

To do that please follow the below steps

1)Please open the below link URL in browser

http://www.justanswer.com/remotedesktop/join.aspx?Session=dd4f3362-864b-4cce-a45b-eeb875ad8d48

2)Then click on I agree button at the bottom of the page .

3)After that click on Download link to download a file and run it

Thanks

Customer: replied 7 months ago.
I am very skeptical about anyone accessing my computer. Can you give me instructions?
Expert:  Satchi replied 7 months ago.

Okay

How you are trying to recreate the PDF and how you are trying to attach to yahoo mail ?

Customer: replied 7 months ago.
Posted by JustAnswer at customer's request) Hello. I would like to request the following Expert Service(s) from you: Help via Email or Text Message. Let me know if you need more information, or send me the service offer(s) so we can proceed.
Expert:  Satchi replied 7 months ago.

Okay

How you are trying to recreate the PDF and how you are trying to attach to yahoo mail ?

Customer: replied 7 months ago.
I create the pdf using Adobe then I log into my yahoo acccount in Firefox or Internet Explorer and attach the pdf document
Expert:  Satchi replied 7 months ago.

Ok

after creating the PDF file are you able to open that file by double clicking on it ?

Customer: replied 7 months ago.
I can go to the folder and click on the pdf document and it openss fine
Expert:  Satchi replied 7 months ago.

Okay .

when you are attaching is there any error during upload ?

Customer: replied 7 months ago.
No
Expert:  Satchi replied 7 months ago.

can you please send the screenshot or pic of the yahoo mail attachment page ?

Customer: replied 7 months ago.
Hold on
Expert:  Satchi replied 7 months ago.

ok

Customer: replied 7 months ago.
Sorry I forgot... How do I send you a screen shot?
Expert:  Satchi replied 7 months ago.

Try to attach the document by clicking attachment/paper clip symbol

Customer: replied 7 months ago.
Thi first attachment in IE asks if I want to open save or cancel... the second attachment only ask me if I want to save or cancel. Why is the first one okay and the second one not okay
Expert:  Satchi replied 7 months ago.

Ok ,

This seesm to be addon issue .

Please try to open firefox in safe mode .

To do that follow the below link.

https://support.mozilla.org/en-US/kb/troubleshoot-firefox-issues-using-safe-mode#w_how-to-start-firefox-in-safe-mode

and try to attach the pdf attachment in yahoo email .

Customer: replied 7 months ago.
In Firefox when I click on download they both get a pop up window asking me What should Firefox do? and it is highlighted with Open with Adobe Acrobat Reader DC and I click ok and it opens
Expert:  Satchi replied 7 months ago.

Ok.

Try in IE once

Customer: replied 7 months ago.
I just got a call from my bank... I thought the charge was $5.00 which would be refunded now there's a charge for $42.00. Why? I thought I was using a Free Trial!!!
Expert:  Satchi replied 7 months ago.

If there is any issue in payment then I can ask customer service to initiate refund .

DO you want me to do that ?

Customer: replied 7 months ago.
absolutely for the $5.00 and the $42.00... This is the first time that I took a chance to use this service. I signed up for the free trial. I'm not feeling very good about this service. There are so many scams out there and I thought the free trial would be a free trial.
Expert:  Satchi replied 7 months ago.

Ok . Will do that .

Thanks for contacting Justanswer .

Customer: replied 7 months ago.
this is not a free trial question?

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