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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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My computer did an update last night and since then, all my

Customer Question

My computer did an update last night and since then, all my appointments in my outlook calendar have disappeared. Before the update I was able to sync through icloud from my iPhone and ipad to my desktop and now I can't. Also, my computer is slower than it was before the update.
JA: How long has this been an issue?
Customer: Since last night when the desktop computer did an update.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Through Microsoft Outlook on my desktop computer
JA: What troubleshooting have you tried?
Customer: I really haven't got an answer for that, can you help me?
JA: Anything else you want the email expert to know before I connect you?
Customer: I did not physically do the update, it happened when I turned on my computer. Everything was fine before that
Submitted: 3 months ago.
Category: Email
Expert:  Kamil Anwar replied 3 months ago.

Hello & Welcome to JustAnswer.

Thank you for your question. I will do my best to assist you.

May i connect with you remotely to troubleshoot the issue directly? Thanks

Customer: replied 3 months ago.
ok
Expert:  Kamil Anwar replied 3 months ago.

I sent request for remote service. Please accept it then follow steps here to connect with me.

Customer: replied 3 months ago.
I accept
Expert:  Kamil Anwar replied 3 months ago.

Please click Accept on your screen to accept the offer.