Hi my name is ***** ***** I will be the expert working with you today to help and resolve the problem you have posted.
I am sorry to hear that you are having such trouble. I will try my best to help you out and resolve the problem as quick as possible.
you must have provided your email to Avast when you purchased online. Check your email and search for any Avast.
You have the Avast program in a disk or you have downloaded online.