Hello! My name is Sandy.I'm reviewing your question now. Let's get started!
May I connect with you remotely (over secure network session) to check/fix the issue directly?
Secure Remote support($14) can save a lot of time. I will fix the issue while you stay in front of your computer. It is 100% safe and secure.
OR I can help you in the question and answer session.
Just let me know once.
Once you accept the secure remote support offer, please click the link:
Scroll down on that page and click "I Agree".Download/allow and run this program to start secure remote session.
Click the link:
And check which account is being shown, If it yours or your wife.
Now, signout of this account by clicking the link: http://mail.google.com/?logout
And then sign into another.
Sign out of one account and sign into another and vice-versa.
You can sign out of your gmail account as given under:
If you have other queries regarding this, please reply back to me the box given below.And if you can take a second to rate my service(-OK or more -by clicking stars at the top of the page and choose submit), that would be greatly appreciated.