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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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I had a full version of Designer Pro X on my computer. I had

Customer Question

I had a full version of Designer Pro X on my computer. I had to reformat my hard drive because of a virus. I tried to re-install the program, but I lost the product key to register it. Do I have to buy a new program, or can I get a new product key?
JA: How much experience do you have with this particular machine?
Customer: I have a decent amount of experience.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I usually use my e-mail
JA: What troubleshooting have you tried?
Customer: I have tried to re-install the program many times, but it kept asking for a product key.
JA: Anything else you want the email expert to know before I connect you?
Customer: I think I have sufficient amount of information.
Submitted: 7 months ago.
Category: Email
Expert:  Kevin T replied 7 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 7 months ago.

Hi,

Were did you purchase the software from?

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