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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
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I cannot open it Apple said someone is using it and that

Customer Question

I cannot open it Apple said someone is using it and that there are several items on it. They closed the account and told me to create a a new password. I found that impossible !!!
JA: Have you contacted anyone about your account?
Customer: Yes, and I have spoken to different helpers from two south sea islands and cannot answer their questions about my all time favorite movie!!!
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: On my Apple PC and I've had no problems for the many years I've owned it
JA: What troubleshooting have you tried?
Customer: don't know what you mean. I'm well into my eighties and only have my telephone and desk top Apple PC for personal use...no business
JA: Anything else you want the email expert to know before I connect you?
Customer: yes - I just need to pick-up and send emails!!!
Submitted: 8 months ago.
Category: Email
Expert:  bbao replied 8 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Expert:  bbao replied 8 months ago.

May I know what particular device and model is your "Apple" referring to? Apple Mac Pro, MacBook, iMac, iPhone or iPad etc?