Hi, thank you your question. Are you using a Windows computer or a Mac? Also, are you using an email program like MS Outlook 2016 to send and receive emails?
Hi, thank you for writing back. But before I can help you further, I need to know first how you send and receive emails.
Do you usually open or run a program, but then the program is giving you an error when trying to send and receive emails?
Or do you usually open your web browser, and then going to http://gmail.com ?