Hello! My name is*****I am a certified computer professional who will assist you.
Since the e-mail is not working on your phone, please tell me if you have a computer you can use just to check if you can access your e-mail account there?
That's good. It means your e-mail account is fine, but the e-mail settings on your phone probably need to be corrected. Do you see any error message when checking for new e-mails or when trying to send an e-mail using your phone?
OK. Please tell me the make and model of your phone. Also, do you know when the e-mail problem first started to occur?
Thanks for the information!
Do you use a default e-mail app that came with your phone, called "Email" that looks like a white envelope and has a red @ symbol, or you use another e-mail app?
OK. I suggest removing the existing e-mail account and then setting it up again. I can guide you on how to do that.
Just a moment to write the initial instructions...
Let's first remove the existing e-mail account.
To do that, please go to Settings and then scroll down to Accounts. Tap on Email and then tap on MORE. Select Remove account and confirm.
Don't worry - you are at the right place. I can assist you with the e-mail issue you are experiencing. Just follow my instructions.
Let me know if you could remove the account.
Was your Verizon e-mail account listed under E-mail accounts and were you able to remove it?
OK. Let's re-add the e-mail account. Do the following:
1. In the Settings menu, tap on Accounts
2. Tap on Add account located at the bottom
3. Tap on Email
4. Now type your e-mail address and the password, and tap NEXT. The phone should automatically look for the correct e-mail settings. Just make sure to type the correct password
5. When done, you should be see the Accounts menu again. To verify if the account has been added, tap on Email. You should see your e-mail account listed there
If you see your e-mail account listed there, go back to the home screen and tap on the app called Email. If you don't see it, tap on Apps to see all the apps and then look for Email there.
Let me know if you can see your e-mails.
You can verify your password ***** signing into the Verizon web mail interface. Please use your computer and visit this web page:
Check if you can sign into your e-mail account using the same password ***** type in your phone.
OK. Please open a web browser on your phone and go to the same web page. See if you can sign in.
OK, let's try with the manual setup instead. I will provide the instructions now. In the meantime, you can go to the Accounts section on your phone and remove the e-mail account in case it is there.
Instructions for manual config:
1. Go to the Accounts section and tap on Add account
2. Tap on Email
3. Type your e-mail address and password. You can check the "Show password" box to see the typed password. Make sure you type the correct now
4. Tap on Manual setup
5. Tap on POP3
6. Use the following settings for incoming mail server (receiving e-mails):
Email address: your e-mail address
Username: full e-mail address
POP3 server: pop.verizon.net
Security type: SSL
7. Tap Next and see what happens. It should display you a confirmation or an error message.
Did you get an error message?
OK. Have you tried using any other e-mail app, except this that came with the phone?
Let's try with the Yahoo! Mail for Android app. Please go to the home screen and tap on Play Store. Use the search at the top and type: Yahoo and then tap on the first search result that should appear - yahoo mail.
Tap on the first app that says Yahoo Mail - Stay Organized!
Install it and open it. Tap on Sign in and type your e-mail account and password.
Let me know the results.
That's quite strange. What you can try next is to go with the manual config again, and instead of typing the full e-mail address in the Username box, type only the first part of the e-mail address that comes before the @ symbol. For example, if your e-mail address was:***@******.***, you would need to type john123 in the Username box.
Use the same settings for other boxes and tap Next. See if that makes any difference.
Hmm. My next suggestion is to access the Verizon web mail interface on your computer and change (reset) the password. After that, wait for about 2-3 minutes and then check if your phone will accept the new password.
Please use the reset method where you don't need to type the current password, but answer a few questions about your account. Access the password ***** by going to this link:
Or, a shorter version of that link is:
Now when you have reset the password, please go with all the previous methods of setting up an e-mail account:
1. Use the standard (automatic) configuration when tapping on Add account
2. Use the manual config with both your full e-mail address typed into the Username box and with only the short Verizon username
3. Use a Yahoo! Mail app
Just make sure to type the new password. Let me know the results.
I am starting to think that something is wrong with your phone. May I know if your phone can accept any other e-mail account, for example your Google, Yahoo!, Microsoft (Hotmail), etc?
If you haven't tried to set up another account, please try it now. Use the standard method where you only need to type the e-mail address and password.
I am starting to run out of ideas. It really doesn't make any sense why the phone won't accept the settings and the password ***** your Verizon e-mail account. I think I suggested you everything that can be done. Really strange.
To confirm, you have already contacted the Verizon support about this problem?
I am not sure what happened, but if someone hacked the account, I don't think you would be able to easily access it on your computer. So, I think the account itself is fine. I just don't know if your phone doesn't accept only your Verizon account or any Verizon account.
You could test that if you find someone who is using Verizon as well, so you could test if their account would be accepted.
As a workaround, you could access the Verizon e-mail account on your computer and set e-mail forwarding to another e-mail address that your phone accepts. That way, any e-mail sent to your Verizon e-mail address would be accessible on another e-mail address, for example your Google, Yahoo! or Microsoft account.
What do you think about that?
See the instructions described here:
Shorter version of that link:
Use any other e-mail address that your phone can accept.
Hello again!Several days have passed since I suggested forwarding e-mails to another e-mail address you can access on your phone, and you haven't replied, so I am wondering if you were able to set up e-mail forwarding and if it is working correctly?Let me know by sending me a reply below.Thanks,IT Miro
It shouldn't be that hard. If you wish, I can remotely access your computer and help you set up e-mail forwarding. If it works, you can then set up the e-mail account on your phone.
Let me know if you would like that.
I cannot know what the Verizon representative tried, but I can offer my assistance on that subject. If you would like to try it, let me know.
I can offer my assistance using a secure remote connection, or, if you want, you can give me your Verizon e-mail address and password ***** that I can test the e-mail forwarding on my computer.
I don't see how else I can help.