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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I have made several attempts changing my email password. I

Customer Question

I have made several attempts changing my email password. I am just trying to set up my new phone. When I enter my newly created password, it is telling me that the password ***** ***** I know it is correct, I just created it and wrote it down. I am beyond frustrated. Can you tell me what I am doing wrong. I have changed it 5 times without success. Do I need to power down my phone and restart it for the new password ***** take affect? Thanks
Submitted: 6 months ago.
Category: Email
Expert:  Isaac Franklin replied 6 months ago.

Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.

Expert:  Isaac Franklin replied 6 months ago.

I can try to help you resolve your issue, but i suggest you get a computer as well to ensure the 'changes' have

taken effect.

First, what is the make/model of your phone?

Are you using @gmail, outlook, yahoo etc?

And how did you 'add' it to your phone.