Hello. My name is***** to JustAnswer. I'm reviewing your question now, and will post back with your reply momentarily.
In order to help you, I need to know what operating system you have on your device. Windows Vista, Windows 7, 8.1, 10, or do you have a Mac?
What email are you trying to get into? @outlook or another email type?
Did you try to change your email password ***** a computer or other device?