Hello, my name is ***** ***** I will do my best to assist you. Give me a few minutes to look over your question and I will respond shortly.
I'm guessing that you've tried the account recovery page for Google at https://accounts.google.com/signin/recovery. Let me know if you haven't.
You don't have to do the remote assistance. Just click No Thanks on the prompt. Did you try the Google password ***** site already?