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Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1760
Experience:  Computer Software Support Specialist for more than 10 years
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Me is, my g mail account is,I forgot my password and got

Customer Question

me is ***** *****, my g mail account is***@******.***,I forgot my password ***** got locked out. I can still excess my account through my I phone however I cannot get into it on the computer. could you send me a code on my I phone to allow me to change my password ***** allow me to use my computer to excess my g phone # is(###) ###-####
JA: How long have you had this issue with your Gmail account?
Customer: a couple of months, I have been using my I phone
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: usually I check it on my I phone.but I needed to download some forms, and needed my computer
JA: What troubleshooting have you tried?
Customer: I'm not good on computers so I only tried to get them to reset my password ***** my wifes account***@******.***
JA: Anything else you want the email expert to know before I connect you?
Customer: I only want to be able to use the computer to get onto my account
Submitted: 7 months ago.
Category: Email
Expert:  Tim replied 7 months ago.

Hello, I'm Tim and will do my best to help you today.

Expert:  Tim replied 7 months ago.
is not the matching number with google.

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