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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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I can't log in and when it tells me that sent the code to my

Customer Question

i can't log in and when it tells me that sent the code to my other acct i don't get anything
JA: Have you tried having password ***** directions emailed to you?
Customer: but it won't send the code, or i don't get it to reset my password
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: thru web
JA: What troubleshooting have you tried?
Customer: i have tried several times to get to send me a code on another email
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 15 days ago.
Category: Email
Expert:  Byron replied 15 days ago.

Hi. My name is***** you for your question and the opportunity to assist.

Can you tell me the email address you are having the issue with?

Customer: replied 15 days ago.
Customer: replied 15 days ago.
no i don't want secure
Expert:  Byron replied 15 days ago.

Thank you. Secure Remote isn't necessary in this situation.

Are the codes never arriving at your other Hotmail address?

Customer: replied 15 days ago.
Expert:  Byron replied 15 days ago.

What's that address please and have you looked in the junk mail folder?

Customer: replied 15 days ago.
i looked in junk
Expert:  Byron replied 15 days ago.

And that address is?

Customer: replied 15 days ago.
Expert:  Byron replied 15 days ago.

I just had another sent to the redhead address. Please give it a few minutes. If your email is functioning

you should be getting them.

Expert:  Byron replied 15 days ago.

Do you access your redhead account using a browser like Internet Explorer, Chrome or Firefox


are you using an email client like Microsoft Outlook or Thunderbird?

Customer: replied 15 days ago.
chrome outlook and i got nothing from you
Expert:  Byron replied 15 days ago.

Thank you. I'll open this up to all the experts. One of them may have an idea as to why you're not receiving

those emails. You'll receive an email notification when one responds.

Customer: replied 15 days ago.
Expert:  IT Miro replied 15 days ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

It looks like the previous Expert is not available any more. I can continue assisting you.
Please tell me if you normally receive e-mails on the "*****@******.***" account?

I am awaiting your reply.

IT Miro

Expert:  IT Miro replied 10 days ago.

Hello again!

I am following up with you to see if you require further assistance. Let me know by sending me a reply below.

IT Miro

Expert:  IT Miro replied 8 days ago.


Let me know if you were able to receive my messages.