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James K.
James K., Consultant
Category: Email
Satisfied Customers: 1585
Experience:  Technical Director of IT Company
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Pearl, Purchased a Premier 2016 CD last May and waited ti

Customer Question

Pearl, Purchased a Premier 2016 CD last May and waited ti install after getting new laptop in September. Just started install and got stopped as the license number provided has on 15 numbers (687133137890602) for Product number 984572. My customer account number ending *8335. Company is Energy Services Coalition. How do I get the last number (16th). Please adivse. Thanks, DOug
JA: How much experience do you have with this particular machine?
Customer: Pretty comfortable. The fourth DELL laptop I have used over the last 15 yearsthe a Dell laptoip that I have used
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: Web Browser e-mail***@******.***
JA: What troubleshooting have you tried?
Customer: I have run QB setup and looking for 16 digit license number. I just don't have 16 digits that was provide with CD. Don't see trouble shooting issue
JA: Anything else you want the email expert to know before I connect you?
Customer: I just need a 16 digit license number
Submitted: 4 months ago.
Category: Email
Expert:  IT Miro replied 4 months ago.

Hello! My name is*****
I am a certified computer professional who will assist you.

Expert:  IT Miro replied 4 months ago.

Please tell me if the Premier 2016 license number is ***** on the CD sleeve or you are reading it from an e-mail you received after purchasing Premier 2016?

Thanks,

IT Miro