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Ask bbao Your Own Question

bbao
bbao, IT Consultant
Category: Email
Satisfied Customers: 189
Experience:  Certified Information Systems Security Professional / Certified Information Security Manager / Microsoft Most Valuable Professional
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Almost all of my emails that i send to optonline.net email

Customer Question

almost all of my emails that i send to optonline.net email addresses get blocked as spam. I dont know how to fix this
JA: Just to clarify, what email service provider are you using?
Customer: we are on microsoft exchange through godaddy
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: through outlook
JA: What troubleshooting have you tried?
Customer: called godaddy and optonline and neither is helpful
JA: Anything else you want the email expert to know before I connect you?
Customer: thats all
Submitted: 2 months ago.
Category: Email
Expert:  bbao replied 2 months ago.

Hi There. I am Bing and I look forward to helping you with your issue today.

Customer: replied 2 months ago.
Ok, what should i do?
Expert:  bbao replied 2 months ago.

Please check if your IP address has been blacklisted: http://mxtoolbox.com/blacklists.aspx

Customer: replied 2 months ago.
LISTED CBL 198.71.233.19 was listed Detail 171 109 Ignore
LISTED Protected Sky 198.71.233.19 was listed Detail 1917 94 Ignore
LISTED Spamhaus ZEN 198.71.233.19 was listed Detail 300 83 Ignore
Customer: replied 2 months ago.
that is what comes up
Customer: replied 2 months ago.
Hello?
Expert:  bbao replied 2 months ago.

Your IP or your block of IP has been recognized as a source to send spamming email so it has been blacklisted. You might be a victim if you never sent any spam. You have to submit a form to them to claim you are clear.

Customer: replied 2 months ago.
ok, how do i submit form?
Expert:  bbao replied 2 months ago.

It depends on your IP address and the organisation(s) that block the IP. You should be able to see the link(s) from your result.

Expert:  bbao replied 2 months ago.

The requests submitted? If yes, it make take a while for them to respond and correct. Good luck then!