How JustAnswer Works:
  • Ask an Expert
    Experts are full of valuable knowledge and are ready to help with any question. Credentials confirmed by a Fortune 500 verification firm.
  • Get a Professional Answer
    Via email, text message, or notification as you wait on our site.
    Ask follow up questions if you need to.
  • 100% Satisfaction Guarantee
    Rate the answer you receive.
Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1798
Experience:  Computer Software Support Specialist for more than 10 years
49766785
Type Your Email Question Here...
Jess M. is online now
A new question is answered every 9 seconds

I'm trying to set up my new Frontier account and need to

Customer Question

I'm trying to set up my new Frontier account and need to know how to kook up with Thunderbird/
JA: Have you contacted anyone about your account?
Customer: Yes. they tell me to open Thunderbird and go to File in the upper left hand corner of the page. Guess what's not in the upper left hand corner? You're right, File.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: I suppose web browser on my home computer - either a lap top or a tower.
JA: What troubleshooting have you tried?
Customer: You're it - didn't know where to begin.
JA: Anything else you want the email expert to know before I connect you?
Customer: that's about it..
Submitted: 8 months ago.
Category: Email
Expert:  technicalcat replied 8 months ago.

Hello, and thank you for using this service.

Sorry you are having trouble. I will help you now.

Who is your email provider? This is the part of your email address AFTER the @ sign. please tell me what it is. thanks.

Customer: replied 8 months ago.
Frontier.com
Customer: replied 8 months ago.
Don't want to switch to remote answer. My cell phone is a simple flip that barely accepts text messages.
Customer: replied 8 months ago.
Are you still there?
Customer: replied 8 months ago.
Useless.
Expert:  Martin replied 8 months ago.

Hello, my name is Martin.

To bring up the menu at the top with the File option all you have to do is press Alt on the keyboard once, while you're in Thunderbird.

That should bring up the menu with File, Edit, so on.

Let me know how it went.