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Ask Jess M. Your Own Question
Jess M.
Jess M., Computer Support Specialist
Category: Email
Satisfied Customers: 1683
Experience:  Computer Software Support Specialist for more than 10 years
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I forgot my password and can't access the email. i am not

Customer Question

i forgot my password ***** can't access the email.
JA: When did you last reset your username and password?
Customer: i am not sure. my user name and password ***** coming up automatically and i did not want it to, so someone "fixed" that yesterday, but when i type in the password ***** remember, it says it is not correct.
JA: How do you access your email most often? On a phone or tablet, or through a web browser?
Customer: all three ways, i can get to it by phone and tablet still, just not on this computer.
JA: What troubleshooting have you tried?
Customer: i tried to change the password ***** the answers i give to the secret question does not work, i do not remember the answer i gave originally to the name of my first pet. i am having a senoir moment today.:)
JA: Anything else you want the email expert to know before I connect you?
Customer: no
Submitted: 6 months ago.
Category: Email
Expert:  Kevin T replied 6 months ago.

How's it going.
Let me read of your question. Give me a minute.

Expert:  Kevin T replied 6 months ago.

Who is your email provider?

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