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How's it going.Let me read of your question. Give me a minute.
Can you tell me what OS you are running?
I have no asked for more money, the system will try and sell you a monthly service sometimes.
Can you show me were it came up more money?
This would be been the cost of the question. I am sorry you are not happy. I can flag this up and it will end the services and customer services can deal with any refunds.
We (the experts) do not deal with money
'Why is skype not available' is not very descriptive, that is why I asked for more info.
I will flag this to customer services. You are clearly not happy.